DO YOU WANT TO FILE A COMPLAINT, OR MAKE A CLAIM FOR COMPENSATION?
Please use our Contact Form to file a complaint, or to make a claim for compensation. We will respond to complaints within one month or, in justified cases, inform you at what time in less than three months from the date of the complaint a reply can be expected.
If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to one of the approved alternative dispute resolution entities established in the EU Member States; https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
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