CANCEL OR REBOOK YOUR TRIP

If you have booked a FLEX or 1 CLAS PLUS ticket you can cancel or rebook you ticket by clicking on Handle booking in your e-mail confirmation. This only applys on tickets booked from April 11th 2019.


If you have booked a ticket before April 11th 2019 please contact our customer service at kundservice@mtrexpress.travel for help with cancellation / rebooking of tickets. If you have booked your trip via a travel agency, your cancellation / rebooking will be handled by your travel agent. 


For more information read Travel conditions.


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